Software Inventory for a device shows old version. Device is active and updated daily.

%3CLINGO-SUB%20id%3D%22lingo-sub-2369247%22%20slang%3D%22en-US%22%3ESoftware%20Inventory%20for%20a%20device%20shows%20old%20version.%20Device%20is%20active%20and%20updated%20daily.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2369247%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20notice%20that%20a%20device%20which%20is%20active%2C%20and%20updated%20daily%20in%20the%20portal%2C%20is%20showing%20a%20previous%20version%20of%20Acrobat%20DC%20installed%2C%20eventhough%20the%20software%20was%20updated%20by%20the%20user%20several%20days%20ago%2C%20and%20PC%20restarted.%20I%20can%20see%20the%20registry%20key%20for%20the%20application%2C%20on%20the%20PC%2C%20is%20correct.%26nbsp%3B%20Is%20there%20a%20way%20to%20force%20a%20resync.%20I'm%20not%20using%20intune.%20I%20resolved%20this%20before%20by%20offboarding%20and%20onboarding%20the%20device%2C%20but%20would%20like%20a%20more%20robust%20solution.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMike%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi,

 

I notice that a device which is active, and updated daily in the portal, is showing a previous version of Acrobat DC installed, eventhough the software was updated by the user several days ago, and PC restarted. I can see the registry key for the application, on the PC, is correct.  Is there a way to force a resync. I'm not using intune. I resolved this before by offboarding and onboarding the device, but would like a more robust solution.

 

Thanks

 

Mike

 

0 Replies