Session controlled Microsoft apps very slow response

[kevind5]

Hello 

For the past 2 months we have been receiving complaints regarding D365 slowness off and on.  D365 was included in my session controlled policy.  I disabled the policy and the complaints have stopped.  Is there part of the policy setup that was missed.  I really need the benefits of MCAS without impacting the business.  Thanks

[#2]

Hi Kevin,

Indeed, we are aware that some latency is inevitable for customers using a service that proxies traffic. While we have a number of ways to optimize traffic and speed, there are cases where the latency is hard to accept for end users.
This is why we have invested in a new approach to real time control, setting up controls at the browser (Edge) level. This will provide you similar end results, with almost no latency.
More info here: https://learn.microsoft.com/en-us/defender-cloud-apps/in-browser-protection