Cloud App Security files policies governance actions failure

[thezero]

Hello guys

I was playing around with files policies and the governance actions for certain apps and I was trying out making files private and removing any external users but they all fail with the error "Failed to rescan file". I couldn't find any information on why this error occures and how to fix it so I would appreciate any ideas on how to get it to work.

best regards

[#2]

Hello! This error likely require a proper troubleshooting. Please open a support ticket to get to the bottom of this.