Application keeps on redirecting to authentication page again and again when MCAS is enabled

[rdankhara123]

Hi All,

I have enabled MDCA for Salesforce using 3rd party IDP called PING (NOT Azure AD).

When I enable a session policy (Block uploading of a file with a certain label on it), it doesn't let me log in to the application and keeps me routing back to the login page again and again.

I have approx 15+ salesforce instances and hence I am planning to create 15 different custom applications because I do have separate policy requirements for separate instances.

Also, MDCA is blocking certain custom GUI buttons on the salesforce instance, that is created using custom scripts. The error I see in HAR logs is CORB.

Did anyone face this issue before? Any suggestions are most welcome.

[#2]

@rdankhara123 this is usually due to a missing domain, although with 3rd party IDP it could be SSO config.  I would recommend opening a support ticket so we can investigate.

[#3]

So I found the issue. The problem is, when I deleted a custom CAAC app from the GUI it kept was gone from there but in the backend it wasn't deleted.

So when users try to log in, it keeps on redirecting to the old application which we thought is deleted but as per HAR logs it was going to the old application and that was causing this issue.

So support team raised a ticket to stop that from happening in future to delete all the data from backend as well when user deletes an application from frontend.