CAS - Investigate User and Accounts

[Mary_Yvette]

Hi Community,

Looking for a document on what users or accounts are logged in CAS because in our customer they have approx. 4,000 users but it shows approx. 9,000 users monitored. When we filter the external it is just approx. 1,000. 

Would like to know what are the other accounts? I believe some are service accounts.

Hope someone can provide me a reference of the breakdown of users or accounts that CAS are monitoring.

Thanks!

[#2 · Accepted solution]

@Mary_Yvette Thanks for your message.

MCAS will sync each all accounts for all the apps you have. Then if you look into the list of users and accounts, you will see that there is a separate Account for each app under which a user has an account. If you want to filter out duplicates (based on email address), select "User" and not "Account" in the filter at the top of the Users and Accounts page.

please let us know if you have additional questions.