Why are no email notifications being sent to staff when a booking is assigned to them?

Copper Contributor

Hello, question regarding email notifications to staff in Microsoft Bookings.

 

The issue is, that when assigning a staff member to a service, they are not emailed a notification. I have enabled the 'Notify the staff member via email....' option under staff profile, and all email notifications are on in the service.

 

A meeting request email is sent, however, as it's auto-accepted its automatically placed in the deleted items folder.

 

My questions are why is no email notification sent, and secondly, if that option doesn't work, can I stop the meeting requests being auto-deleted as a workaround to notify staff of a new booking.

 

Thank you :)

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