May 13 2020 08:32 AM
May 13 2020 08:32 AM
In the booking page there is an area for the customer to enter their details, with a text are for some optional notes, "Please let us know if you have any special requests.".
Where can staff see these notes? I've tested it and I cannot see the notes in the Calendar, nor in the e-mail sent to the staff member.
May 13 2020 06:59 PM
The notes get saved in the candler booking appointment after internal notes which says '-----Note added by customer on Thursday, 14 May 2020 1:53 PM-----'.
Hope that helps.
May 14 2020 01:26 AM
Ahh, I see. I did a little more testing, and the customer notes do not show if the appointment is a group booking
Jun 03 2020 06:00 PM
@redink We're trying to use this for a help desk counter on a university campus. We've allowed up to 4 appointments for the same time slot. But, as you said, when the student enters the information about why they need to make an appointment, that data is lost. When you open the appointment in outlook and look at each user, the data is gone. Not very useful.
Jun 15 2020 10:23 PM
@AMcCain, you're right. Not very useful at all. We're using this for Teams-based webinars with external customers and everything is a group booking.
If it works it'd be great, but since it doesn't work, it should either be disabled or (better still) removed automatically when the group booking is configured.
Oct 29 2020 05:50 AM - edited Oct 30 2020 01:48 AM
@redink to extent on this... It's not possible to change a "groep service" meaning more than >1 attendees to a single service max "1 attendee". You have to create a new service, max attendees 1 and you will be able to see details, optional notes and filled in custom field data (if you use custom fields).
If you have a multi customer booking, then you would need to view the information for each customer, as this information would be unique to each customer. You can open the booking details view as usual (by clicking on calendar item) , which will bring you to below detailed view: (attached 1).
Here click on the customer for which you wish to view the details. (see 2)
If required, you can make changes here and 'Update' or you can 'Discard' and go back to first view where list of customers is shown.
Sep 08 2021 09:21 AM
@sagark92 My notes only show up as a preview when I click on the calendar entry and they only show the first few words. When I double-click to open the full calendar entry, "customer notes" is blank. There is still no way for me to see the customer notes beyond the first few words, 15 months after the first post and right after a big update by MS.
Oct 15 2021 06:40 AM - edited Oct 15 2021 06:42 AM
@redink - I still don't see any way to view the "special requests" for group services -- either in the calendar or in the customer information. This area should be removed from the appointment request form until there is a way to view the information the customer has entered.
Oct 15 2021 07:39 AM
Jan 04 2022 01:00 PM
Mar 03 2022 06:40 AM
Aug 01 2022 10:33 PM
Its unfortunate that there's no way to hide the field if it doesn't work for Group Bookings.
Microsoft, is this being investigated?
Aug 09 2022 09:45 AM
I am an independent advisor investigating this inquiry. After researching, I didn't find any resolutions, workarounds, or timelines on the MS roadmap.
However, @redink has a great idea; others could benefit from this functionality. I encourage all of you to add your specific requirements to Microsoft's Bookings feedback portal. This way, others can vote on it, and most importantly, Microsoft can add this feature in the next update - being optimistic :beaming_face_with_smiling_eyes:
If you find this information helpful, please mark it as the best answer or like it, which assists others with the same question.
Have a good day.