Users / Clients are booking times that shouldn't be available

%3CLINGO-SUB%20id%3D%22lingo-sub-1584517%22%20slang%3D%22en-US%22%3EUsers%20%2F%20Clients%20are%20booking%20times%20that%20shouldn't%20be%20available%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1584517%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20having%20issues%20with%20users%20booking%20times%20that%20shouldn't%20be%20available.%20For%20example%20we%20have%20multiple%20times%20available%3C%2FP%3E%3CUL%3E%3CLI%3E9%3A30am%3C%2FLI%3E%3CLI%3E10%3A50am%3C%2FLI%3E%3CLI%3E11%3A30am%3C%2FLI%3E%3CLI%3E2%3A10pm%3C%2FLI%3E%3CLI%3E2%3A50pm%3C%2FLI%3E%3CLI%3E3%3A30pm%3C%2FLI%3E%3C%2FUL%3E%3CP%3EBut%20occasionally%20users%20are%20booking%20times%20at%20other%20times%20(eg.%202%3A20pm)%20-%20we%20originally%20thought%20this%20was%20caused%20because%20we%20allowed%20the%20users%20to%20set%20their%20own%20timezone%20(therefore%20times%20such%20as%203%3A00am%20were%20available)%20-%20but%20we've%20disabled%20that.%20Anyone%20else%20have%20this%20issue%3F%20Any%20idea%20on%20how%20to%20prevent%20%2F%20correct%20it%3F%3C%2FP%3E%3CP%3EThese%20are%20the%20correct%20times%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22BFritz_2-1597243212476.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F212048iA3DC9F95BABD3CB2%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22BFritz_2-1597243212476.png%22%20alt%3D%22BFritz_2-1597243212476.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHere's%20an%20example%20of%20a%20user%20taking%20a%20screenshot%20of%20a%20time%20available%20that%20shouldn't%20be.%26nbsp%3B%3CBR%20%2F%3EPS%20-%20all%20our%20hours%20are%20the%20same%20for%20everyday%20%2F%20each%20week%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22BFritz_1-1597243193200.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F212047i3312D48DF4922E1A%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22BFritz_1-1597243193200.png%22%20alt%3D%22BFritz_1-1597243193200.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1584517%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBookings%20errors%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

We are having issues with users booking times that shouldn't be available. For example we have multiple times available

  • 9:30am
  • 10:50am
  • 11:30am
  • 2:10pm
  • 2:50pm
  • 3:30pm

But occasionally users are booking times at other times (eg. 2:20pm) - we originally thought this was caused because we allowed the users to set their own timezone (therefore times such as 3:00am were available) - but we've disabled that. Anyone else have this issue? Any idea on how to prevent / correct it?

These are the correct times

BFritz_2-1597243212476.png

 

Here's an example of a user taking a screenshot of a time available that shouldn't be. 
PS - all our hours are the same for everyday / each week

BFritz_1-1597243193200.png

 

 

 



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