User not able to create booking page

Copper Contributor

I have a user in my organization who is not able to create a booking page. Every time they attempt to create page, they get the attached error message. They have tried different browsers and I have ensured we have Bookings enabled for our organization. I have seen a couple posts of people with this same issue, but with no solution. Just wondering if there is anything we can do to resolve this.

Roland_Aguinaga_0-1694622113852.png

 

8 Replies
I have the exact same message, I am able to use an existing booking page I have previously create and clone it and make modifications to it and use it successfully, but I have the same error message as you. The service is enabled in my O365 licence

@Roland_Aguinaga is this happening only with a specific user? And has the experience been consistent from the beginning? 

 

Can you please check if the user has a valid Bookings license and if they are not prevented by policy from creating new booking pages? 

https://learn.microsoft.com/en-us/microsoft-365/bookings/turn-bookings-on-or-off?view=o365-worldwide...

 

If the issue persists, can you please raise a support ticket? Capturing a network trace and sharing it in the ticket will help identify the issue. 

https://learn.microsoft.com/en-us/azure/azure-web-pubsub/howto-troubleshoot-network-trace#collect-a-...

 

We are also facing this issue since last 2 weeks. As an admin, I can reproduce the same errors as my users. The licensed users for the bookings cannot create shared calendars in Booking. I have checked the bookings settings and I have also verified EXO powershell commands for the bookings configuration. The error message is as below;
"Ugh-oh, there was a problem while creating your booking page. We are sorry — but you could wait a few minutes and try again to see if it helps. If the issue persists, please reach out to your admin." Thank you for any input.

@SerdarMe 

I created a bookings page last week and now today I'm having the same issue as the users below. Has anyone had any luck resolving this issue?.

I am still waiting for Support to find the solution via a ticket. The last update was that they are working with engineering team to find the root cause.

@SerdarMe 
Hello. We have the same problem. Has it been resolved and does anyone know the solution?

@keseraseda 

yes, it is solved on my tenant. After escalating the ticket's priority after two months, the developers found the issue. It seems that "(" and ")" parentheses are somehow the only characters that is not supported as prefix or postfix.
However, the UI will not throw an error or warning if you decide to use parentheses which I think this is a very important bug.
The UI should inform the admin about the supported characters as postfix or prefix.
After removing the parentheses from the naming convention of Bookings, the users were able to create the new calendars almost after 3 months.

Thank you very much for the helpful response. It also works for me.