Updated Location Not Sent to Customer

Copper Contributor

In our office, we have a Public Bookings page where students can book appointments with our professional Advisors. Depending on who the student should meet with, our administrative staff will update the Booking with their unique location. For over a year, the customer would receive an email update as the locations were changed. 

 

However, in the past few months we have noticed that our Customers (students) have not been receiving an email notifying them of the updated Booking Location. I have double checked our settings, which have not changed. Is there something we should do to fix this? Or is this a known bug in the system or a new update that this no longer happens?

 

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