Staff Member Added as Viewer changes to Guest level

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Occasional Contributor

We have Booking setup and have added Staff to the availability.

Most staff are setup as Viewers, with a couple Administrators, and a couple Schedulers.

One user, when I add them, I set them up as Viewer, but when I go back and look they're set to "Guest"

This user is setup as an Office 365 user, the same as all other users.

What could cause this?

7 Replies
Having the same problem. Any ideas?

@VWPSCU 

Haven't found anything, though I'm at the point where I'm going to delete and recreate the user.

I'll let you know if that works.

Same issue here. In our case it's a Resource (Room) mailbox that we're trying to add as staff member with Viewer rights, after adding the account it's immediately downgraded to Guest permissions.

Removing and re-adding this account from Bookings did not work for us. I'm now trying different approaches to license the account and might try to remove and recreate the account entirely (from Exchange) since it seems like Bookings might be caching associated data/profile somehow?

The main issue is that this seems to disable Calendar integration which is critical for our use-case.

Hi guys, have you managed to find a solution? I am struggling with exactly the same issue, a resource (room) is downgraded straight away to "guest". Any advice appreciated!

I've been in touch with MS support on this issue, they were able to explain the default behavior of Bookings when it comes to Resource accounts that are added as Staff members:

• Bookings recognize external accounts, shared mailboxes, and resource rooms as guest users by default.
• The guest user does not have access to the calendar availability of the organization.
• This explains why "Events on Office calendar affect availability" is greyed out.

It was also suggested as a workaround to create a new user and issue the user a license. This user can then be added as a staff member and "Events on Office calendar affect availability" can be enabled.

A feedback item as already been submitted for the required enhancements:
https://feedbackportal.microsoft.com/feedback/idea/dd4153de-6143-ec11-a81a-0022484e21f1
Thank you so much for the explanation, I just upvoted the feature request. It is a bit silly that MS Bookings allows to add a resource but at the same time the resource cannot see its own availability from MS Bookings... I tried to assign the license (A5 Edu which supports MS Bookings) but without success, I guess it needs to be a brand new standard user inbox as you suggest. Many thanks in any case, very helpful!!!

@Karel690 But we have a case as in the first part of this message where a regular user was downgraded to guest and we can not see A way to promote them as Viewer.