Staff are not seeing customer details from Bookings in Outlook Calendar

Copper Contributor

Hi, we are experiencing an issue where some staff members are not seeing customer information like Name, Phone, Email, and Custom Fields (which are required in settings) on their Outlook calendar event. Those fields are showing up as blank on their calendar events.  


Any suggestions?

1 Reply
I see this for every appointment I make. No details in the appointment subject except the generic name of the appointment, no details in the appointment message, no details in the Bookings calendar in Teams either. The only way I can see details (particularly the custom fields) is to go into the Bookings calendar on the web, export to CSV, open in Excel, search for the appointment. This is pretty crazy.