Staff and customer joining different teams rooms

[Smidge1990]

Good evening 

Let me start by explaining our use case, we use Microsoft Bookings as an exam booking utility. This would be 1:1 bookings. It is a requirement to keep the examiners identity hidden until the exam day due to bribery and corruption purposes.

We have found a workaround for this by renaming the staff to the appropriate Team for example TEAM A Examiner and TEAM B Examiner, although the workaround works it is very difficult to keep on top of the scheduling. In the "Old" version of Bookings you could see the initials on the calendar which made it easier but not perfect on the "New" the calendar it doesn't pull through the initials correctly at all.  Is there anything we can do to make sure the examiners names are not visible to booking candidates? 

Secondly we have also notice that intermittently the Teams link places the "examiner" and "candidate" into different Teams rooms this especially seems to be a case when the exam is rescheduled to a different day. This causes extra work to make sure that both parties are in the same room. The result of this is that some candidates end up failing their exam by default (did not Attend) through no fault of their own this can cause reputational damage and further costs incurred by the candidate. We have been able to replicate this on occasion but it is intermittent. 

Thirdly I am very pleased that Microsoft have started to integrate Power Automate to Microsoft Bookings we have a set up currently that the once a Service (Exam) is booked we use the extracted data to populate a dataverse table for power apps, Is there any timescale as to when further power automate functionality will be implemented in particular the use of Custom Questions in Microsoft bookings we currently use them, the candidate is required to complete all questions including a field for a unique ID number. We then use this to validate an Exam and to ensure that the link has not just been forwarded from one candidate to the next. Currently in Power automate I see the options for Customer Answers but this produces no results.  

Kind regards 

Smidge1990

[#2]

@Smidge1990 on the confidentiality of staff members, there are a few things you can try:
1. There is an option to disable revealing the staff identity on the Booking page and emails - you can configure this per service.
2. If your staff is added from the directory, Bookings shows their profile picture in the calendar. Modifying the profile picture should update the same in Bookings too. If the staff is added directly as a Guest in Bookings, you can choose what initials you want to display while adding/editing staff.

[#3]

I'm having the same issue with my service. We added a note in our 30 minute reminder to ask the attendee to close the meeting and rejoin if our team member hasn't joined after 5 minutes. We also have our team member do the same after sending a "nudge" email to the attendee. We recorded 37 "no-shows" in the month of February. I'm sure some of those were legitimate no-shows but we've also had some success having our team members leave the meeting and rejoin when the attendee isn't showing up. I'd love to find a fix for it. I tried with my internal IT team but, because the issue is intermittent, they weren't able to assist.