Solution - Microsoft Bookings Calendar Page with Outlook Web Access (OWA) Disabled

Copper Contributor

Hello,

 

Solution to using Bookings when Outlook Web Access (OWA) is disabled.  I'm creating this post because I can't find a discussion, support page, etc. that plainly states that Bookings can be used without OWA enabled, and the process of how to do that.

 

Below is the problem I experienced:

 

Everyone can get to the "client side" of Bookings:  https://outlook.office365.com/owa/calendar/Email address removed/bookings/

 

Nobody can get to the "service side" of Bookings as the URL is presented by Microsoft: https://outlook.office365.com/bookings/ or https://outlook.office.com/bookings/

 

The error message when attempting to access the "service side" is: The mailbox being accessed doesn't have a valid account state ('ProtocolDisabled').

 

This is due to Outlook Web Access (OWA) being disabled based on organization security policies.  OWA is not to be used as a channel for accessing mail within the organization.

 

I figured out that you can form the URL to allow access to the "service side" by using the following: https://outlook.office365.com/bookings/Email address removed/calendar

 

I enabled OWA on my account to create the Bookings portal, configured it to my liking, and then disabled OWA.

 

I hope this is helpful to somebody out there!

 

-John

4 Replies

@ACFCU_JohnSzeglin a year late...you cannot use Bookings without OWA being enabled...just went through the same thing. 

@llederer You can use MS Bookings without OWA enabled.  We're doing it today.  The above steps are what I discovered to make it happen.

I am sorry I quickly read the message to think you did not have a solution...I re-read the message and I will give it a try...thanks.

@llederer did this workaround works for you? I have tried and it does it work.