May 04 2020 06:28 AM
May 04 2020 06:28 AM
We offer different services, where we want to book our staff, but we do this manually.
So we don't want our customers to choose who they talk to. This option is disabled in our service, but still shows in one of our services.
If I turn it on in our other service, it shows. When I turn it off, it doesn't show again.
With another service, I repeat the same steps, but the option still shows when customers can place a booking in our calender. Is this a bug or can this be fixed elsewhere?
Sep 14 2020 07:34 AM
Same problem here. Deleting and re-doing does not help. Signing out of Microsoft 365, restarting all computers, and trying again (and again) does not work.
Problem involves fourth staff member that I am trying to add. Others work properly.
Jan 27 2021 10:37 AM
Did you ever resolve this? I'm just now learning to use Bookings and this is bothering me. I also do not want the option to select staff, and have tried checking and unchecking the box, saving at different stages, etc. but it still appears for one of my services (not all)!
Mar 17 2021 04:03 PM
Mar 24 2021 10:20 AM
Mar 29 2021 04:56 AM
Nov 01 2022 09:15 AM - edited Nov 01 2022 09:25 AM
I had the same issue. When I changed the setting in the booking page setup area, it would never actually update the booking page. This is totally unexplainable and a bug in the Bookings software that Microsoft still has not fixed.
Good news: I think I have a solution (worked for me today). You have to go to the "Services" area on the left menu and make a change there, instead of in the "Booking page" menu. Within "Services", you should see at least 1 service item, with a button for "Edit service". Within the "Edit service" pop up window, select the "Assign staff" tab and then you have a toggle to disable "allow customers to choose a particular staff for the booking".
Feedback for Microsoft:
Nov 08 2022 09:35 PM - edited Nov 08 2022 09:37 PM
Thanks for reporting this. You should see the setting under Booking page -> Default scheduling policy -> Allow customers to choose a specific person for the booking as well as while editing each service under Assign staff -> Allow customers to choose a specific person for the booking. Can you please try disabling this in both places and see if that fixes it?
If the issue still reproduces, can you try switching between the New and Classic templates under Booking page -> Customize your page and see if that makes a difference?