Recurrent Meeting Room Booking Issue in Shared Mailbox

Copper Contributor

I have been encountering a problem that has persisted, as I attempt to understand the behavior of recurring appointments from a shared mailbox.

Users who utilize this mailbox and book rooms from a distribution group encounter an issue. When a user attempts to schedule a recurring meeting in a room that is already reserved for another meeting, the room does not automatically decline the conflicting meeting request (as described in a Microsoft support case: https://learn.microsoft.com/fr-fr/exchange/troubleshoot/calendars/you-still-can-reserve-a-meeting-ro...).

Even in OWA, and even after creating a new shared mailbox, the issue persists.

Therefore, I have examined the room settings in PowerShell in detail, especially these parameters, which seem the most logical to me:

allowconflicts: false

allrequestoutofpolicy: false

I appreciate your assistance in advance.

1 Reply

I've figured out the problem: users are adding the room to a distribution list using PowerShell. The trouble is, this causes issues. When creating a new meeting, you're supposed to choose the room in the title first, and then it should automatically appear in the location. But if you pick the room in the location first, it won't work. It's a bit of a strange issue, but I hope that clears things up. Have a great day, everyone!