Post-Meeting Survey Sending for Cancelled Appointment

Copper Contributor

The booking tool is sending post-meeting surveys to customers who canceled their appointments. Is there a way to prevent this from happening?

1 Reply



I am an independent advisor addressing Microsoft Bookings questions.


This sounds like a missed functionality. An If/Else Statement is needed.  If the meeting is canceled, do not send a reminder or else send the reminder. 


Please add this requirement to Bookings · Community ( Feedback Portal


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