Post-Meeting Survey Sending for Cancelled Appointment

Copper Contributor

The booking tool is sending post-meeting surveys to customers who canceled their appointments. Is there a way to prevent this from happening?

1 Reply

@gaganv 

 

I am an independent advisor addressing Microsoft Bookings questions.

 

This sounds like a missed functionality. An If/Else Statement is needed.  If the meeting is canceled, do not send a reminder or else send the reminder. 

 

Please add this requirement to Bookings · Community (microsoft.com) Feedback Portal

 

Thanks for sharing. If you find this information helpful, please mark it as the best response which will help others with the same question.

 

/Teresa

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