Outlook appointment from Bookings does not disclose Customer

Occasional Visitor

I am using Microsoft Bookings to allow others to schedule time on my calendar.  I am the only person listed in "staff" and i am an administrator.  

 

When a "customer" books time with me, the appointment is automatically blocked out on my Outlook and Teams calendar however the appointments do not display WHO the appointment is with.  Nor is this information shown in the android Bookings app.

 

The only way to know who I am scheduled to speak with is to log into the Bookings web UI, and click on the appointment.

 

How can I configure Bookings to actually show me in the appointment who the customer is that scheduled the appointment??

4 Replies

@nydamon You (and I, and many others probably) are suffering from a pretty useless feature of MS Bookings in that if you have the maximum number of attendees for an event greater than 1, then you get the 'NOTE: This is a Multi customer booking' message. If the service has just 1 attendee, then you get all the customer info come through in an email or calendar entry.
https://answers.microsoft.com/en-us/msoffice/forum/all/calendar-entries-using-microsoft-bookings/8f0...

Room for improvement Microssoft!!!!!

Example:

For a maximum attendee value of 1 set in the Booking Service you get all the useful info

***
Customer Info
--------------------
Name: John Smith
Email: me@somewhere.com
Phone Number: 077777777
Time Zone: (UTC+00:00) Dublin, Edinburgh, Lisbon, London

Booking Info
--------------------
Service name: Single Appointment Test
Location: My place, London, United Kingdom
Price: Free

Custom Fields
----------------------
Question 1- special dietary requirements?
Answer- Chocolate biscuits, please
***


For a Multi Customer booking, you get - not a lot!!

NOTE: This is a Multi customer booking. Log into Bookings to see customer information and notes for this event.

Booking Info
--------------------
Service name: Appointments
Location: My place, London, United Kingdom
***





@topcat437 

agree with your posting, it would be great to have the same "customer info" for singular bookings in a multi booking format.

 

I'm hoping Microsoft pick up on this, I would like to have up to 15 people book onto a time slot and run a Power Automate flow to send a report of those people to my email daily, so when I get in the office I know who is there without needing to log in to Bookings.

I have tried both Graph API and Power Automate to no success.
End-user feature added without feature in API for administration. We cannot be expecting administrator to open each individual booking or exporting data file manually everyday for back desk automation.
I have tried Graph API for booking (beta), events and calender, none will show up customer info if multi-booking is enabled.

I am also having this issue, regardless of if its a multi-person booking or not as some are suggesting is the issue here. My email / calendar does NOT display any customer info only the service name and the time scheduled. I'd love to know if anyone has figured out why this is happening and a fix/ work around?

@nydamon