MS Booking Email reminder to be sent to Customer is not working

Occasional Visitor



I need help. I set up to send an email reminder to all attendees however I noticed no email was sent to the customer but the staff was able to receive it. I tested it and pretended to be the customer and I checked my Gmail and I did not get anything.  Could anyone help me know how to fix the MS Booking?

1 Reply



I am also having the same problem. We have All Attendees selected on the reminder emails however the only people that receive the reminder emails are the assigned staff. 


I created a test appointment using my personal email as the client. I received the appointment confirmation but did not receive the reminder emails. I also tested as the "client" accepting the appointment and adding to my calendar and still did not receive the reminder email.


Were you able to get any additional information on how to update bookings or whether this is a bug? Thank you.