Mismatch between time zone in Bookings app and Bookings email confirmation

[petitepearce]

We are experiencing a mismatch between the time zone set in our Bookings app and the time displayed when booking confirmation emails are sent. The appointment times are showing correctly in our Outlook calendars online however customers are receiving two different appointment times (one automatically sent by the email confirmation which is incorrect - an hour late - and the correct time in the body of the email). This is confusing for both our practitioners and our clients. It only started a few weeks ago, up until then we had no issues. We are also having issues with time zones when we try to edit and reschedule existing appointments.

We have tried setting the time zones on the Bookings app, Outlook and Microsoft 365 to the Universal Coordinated Time.

Any help or advice gratefully received! 

[#2]

@petitepearce I am having this same issue. I went in to the time zones and it is set correctly. But the confirmation emails have a different time. Our company is based in NJ, but our office is in AZ. Could this be the issue? That the main hub(owner of Microsoft product) is in a different time zone? Mine is set to AZ time in the booked appointment. 8A-12P. In the email it shows as 3P-7P. That is a 7 hour difference, hich is not accounting in the the time zone differences. Not sure what that issue is. Thanks for any help. 

[#3]

So, I did find a fix for this issue. It is located under BOOKING PAGE>Region and Time Zone Settings. Once I set this to AZ time, it is now coming across emails correctly. It was default set to COORDINATED UNIVERSAL time zone.