Mar 05 2020 08:57 PM
Hi Everyone,
I am trying to set up staff in the bookings portal, I'd rather not have to assign them as administrators on the staff page. But I need them to be able to cancel or reschedule bookings. Is this possible from the visitor or admin privileges in Microsoft Bookings?
I find it weird that customers can cancel bookings but staff don't have the option that I can see from the default, or is there a setting I'm missing?
Cheers,
Chris
May 10 2020 12:49 PM
That is a bit weird. You can do that by going to calendar>click on that specific appointment>cancel/edit.
Hope that helps.
Dec 08 2020 08:58 AM
Mar 10 2022 08:49 AM
I am also finding that users get a 'Reschedule' button but when they click on it they can only make a new booking. The 'Cancel' and 'Reschedule' buttons have disappeared.
I check my settings and users are allowed to amend their own bookings. This didn't use to be an issue. Is it perhaps related to the new design changes?
Feb 11 2023 02:04 AM
@kei633755 I am getting the same issue. When an admin books a session for a client the client cannot reschedule. They get the option to manage the boking but can only book a new session. If the client books the session originally then they can manage it themselves and reschedule.
Seems like an option is missing for Admin booked appointments.
Feb 14 2023 01:02 PM