Microsoft Bookings Is Ignoring Blocked Times and Showing as Available

[dylchuck]

Hi there, I am experiencing an issue with MS Bookings showing time slots as available when they already have been booked. What's especially odd, is that it's properly working for most event in my calendar, but not for the events booked with MS Bookings. I booked 4 test calls on March 29th from 3pm - 5pm. 

However, when booking, I still see those time slots as available: 

Any idea why this is happening? 

[#2]

@dylchuck, the booked service shown in the snapshot looks to be a group service (more than 1 slot). Since there are still slots available for these service durations, it is showing as available on the booking page. Once all the slots are booked, it will cease to appear. Hope that helps.  

[#3]

@Debasish_Thakur thank you! It is indeed a group service. Is there any way that you are aware of to have the slot disappear if anyone in the group is busy at that time? I need everyone in the group to be available in order for the option to appear

[#4]

@Debasish_Thakur  for more context, I already have had this toggle on:

It says "...when all staff members assigned are together available to attend". So shouldn't it no longer show those slots as available?

[#5]

@dylchuck I am having the same issue. 1 person is assigned to the services and when they are booked it still shows a booked time as available. It is quite frustrating as I need to find a solution to scheduling but this isn't working for me.

[#6]

@dylchuck the time slot is shown available since there is an appointment which can hold more attendees with the two booked staff. If this slot would disappear, more attendees won't be able to join this slot. 

[#7]

@bthomas Is this appointment being made from the booking page or by the admin ?

The slots might appear as available for some time but won't allow the booking to go through. Are you able to book the same slot twice for the staff member ?