Major Issues with New Version of Bookings

[TransitionTeam]

Our Bookings page got updated to the new version last week and we are having issues.

We have an appointment type that is 10 minutes in duration. When we booked them on the old interface, it would automatically make the end time 10 minutes after the appointment time and only block off 10 minutes. Since the new version took effect today, it is blocking off 30 minutes for all appointments. I have the duration set to 10 minutes for the service and time increments set to 10 minutes, but it is still defaulting to a 30 minute appointment. Please fix this ASAP.  The only temporary workaround is if you click the appointment type from the dropdown and then click it a second time, on the second attempt, the appointment is set to the proper 10 minute duration. Very odd glitch.

Also, we are having an issue with the confirmation emails. Typically, we get a confirmation email for each client booked and it shows their name. But today, we had several appointments that were booked and the name was missing completely. E.g "New booking:  for Appointment". The client name should appear before "for". Please fix this soon! It seems like this issue occurs when we select the patient name and then change the appointment type.

[#2]

adding in that we're experiencing major stability issues as well- only one of our services can even be booked at all!

we've had the name missing from confirmation emails for a while now.

I really want to like Bookings, but when its not stable it really hurts our business.

[#3]

ANOTHER ISSUE: This new Bookings is a nightmare. Now patients are not receiving email confirmations when appointments are booked or changed. The notification is enabled and their email is correct so this is another tech glitch.

Also, some patients are not showing up when we search for them when booking an appointment in the calendar. But when we look at the "customers" tab, they are still listed there.

The new version of Bookings is a mess and needs more beta testing. PLEASE restore the old version ASAP.

[#4]

Thanks for sharing the feedback and apologies for the issues that you have faced with Bookings. Can you please give me some more details about the below points:

1. Default duration - I assume you are creating appointments by clicking the appropriate timeslot on the calendar surface? There is a known issue in this area and we are looking into this. Appointments created from the "New booking" button in the toolbar should default to the correct duratoin.
2. Missing name in email / missing emails - is this a recent behavior change that you have noticed? Is this consistently reproducing? If you have a screenshot that you can share - after removing any personal info - it will help us understand the issue better.
3. Unable to book a service - are we referring to booking from the Bookings calendar or from the booking page that is shared with customers. Can you please ellaborate a bit more on what is preventing the booking. Screenshots or recordings will definitely help.
4. Unable to search for customers - did you notice this only on the new experience? Was the search not giving any results or it was partial results? I am assuming you are searching in the text box under the Customer information section on the New Booking form.

Looking forward to your inputs so that we can debug and address these.

[#5]

Hello,

Thank you for getting back to me. Hopefully some of the info below will help to troubleshoot the problems.

1. Correct, when we try to book someone by clicking a timeslot on the calendar, that is when the duration issue occurs. Booking with the "New Booking" button does not have that issue.
2. Yes, this is a new issue with the new version of Bookings. When we select the appointment type and then type in the patient name, their info such as email seems to appear appropriately. But when we select the patient name first and then change the appointment type, they lose their email and phone number and do not receive a confirmation.
3. When booking an appointment, when we search for a patient that has a space in the last name (ex. John St Pierre), they do not show up when typing in John S in the search, but John Pierre will show up.
4. When we search for a patient name in the "customers" section, it flashes quickly multiple times and is very hard on the eyes. It appears to be loading the list of customers (we have over 1000).

[#6]

These issues continue to persist. Any update??

[#7]

These issues continue to persist. Any update??

[#8]

I was excited to try Microsoft Bookings but it's possessed. I am able to log in at first but then it flits around and I don't get anywhere. I've attached a video and snapshot. This is what I've tried:

• Tried in Chrome and Safari.
• Chrome Incognito window.
• Logged out of Microsoft, logged back in. 

My steps were:

1. I was able to log in and see the homepage.
2. Started the process where I create a new Bookings calendar and Business Type, add a logo.
3. Skip Invite Staff.
4. Change IT support to "Other."
5. Choose "Anyone." 
6. Click "Create Calendar" and the wheels come off the bus.

@TransitionTeam 

[#9]

Ms Booking really unreliable, no help from developer & many bugs that annoys customer.

[#10]

@TransitionTeam
1. We are working on improving this experience. In the interim, please use the New Booking button to default the duration to the service specific value.
2. I am logging a bug to track this. Ideally, the customer information section should not be cleared unless you are changing between a 1:1 service to a group service.
3. I will check this out and see what can be done.
4. We have made some improvements to the customers section and reduce the flashiness. We have further improvements planned down the line to make this better.

@JCURRY
Can you please confirm if the user has a valid Bookings license? We are looking into an issue where we see this loop when the user doesn't have a license that includes Bookings or if Bookings access is blocked at the org/user level.

@zo1k123 if you are seeing issues other than the ones mentioned above, can you please share the details?

[#11]

Hi we're seeing some major issues too. We've used Bookings for 2+ years and up to this point, we have always advised our E5 work users to use the Customer Page to enter new appointments instead of the back-end admin page because of how Edge conveniently leveraged Personal Info, which made entering consistent customer data easy. Now the name field, email field, phone field, etc. is NOT prompting AutoFill, and this is obviously a big problem for us.

We took another look at the +NewAppointment button option on the Bookings - Admin portal as an alternative and found it is now querying the Customer List, which I think might be new, and IS helpful. However, the Text Reminder consent option is only available from the Customer Page, and it seems limited to each appointment that we book. It never becomes part of the Customer Profile, and the consent does not even appear to be an option when we use the +NewAppointment button - so getting customers a Prior Day text reminder automatically does not exist. It requires lots of manual inputs.

Hopefully someone there foresaw these issues coming, and it can be resolved soon.

[#12]

I am struggling to get specific day & time ranges for availability to work - even though I have my booking set up to reflect our open time. I also have kept "allow customers to select a specific person" - unchecked, yet they still can. @TransitionTeam 

[#13]

Our clients recently adopted Bookings to manage a special event. Their notifications were mysteriously deleted from the services this week. They attempted to add back their notifications before they resorted to downloading a list of guests from the TSV file to share the detailed notifications. Bookings used to send notifications and reminders. What happened? I agree it is hurting our business. This new version has glitches.

[#14]

First time I used it was like manna from heaven then, available times became unavailable even though they were and now all my links are "invalid"... ALL OF THEM! I came here in hopes to finding a resolution since our IT guys can't fix it either. I have to now reach out to every customer I sent link to and try to get them booked! Quadrupled my work load. Thanks Microsoft.

[#15]

@TransitionTeam we have had improvements rolled out to handle issues 1 and 4. Please take a look and let me know.

@bdrefuge can you please confirm the browser on which this is happening. Does this work in other browsers?

@Christian1971 note that these settings can be overridden at the service level as well and they take precedence over the default scheduling policy. Can you please confirm if changing the service level settings fixes it? Also note that any change to the service will apply only to future bookings created.

@Roz_Donaldson are you seeing reminders missing from the booking or from the service? Note that any changes to a service will apply only to future bookings. For past bookings, you need to edit the appointment itself from the calendar to add/remove reminders.

@MikkG can you please provide some more details? Are these links generated from Bookings or Bookings with Me? A few examples and screenshots would help.

[#16]

@davisjr  

Happens every which way I try...

[#17]

Reminder messages were deleted from the service notifications settings. Clients would create a notification related to their service, save it, then return to the service to find their notification missing from the service.

[#18]

@davisjr To reiterate: The "Invalid Link" message appears for all my links, all created calendars and the link embedded in my email signature. No matter who clicks on them, recipients as well as myself. So now, I have to spend the rest of the day trying to get a hold of these customers and explain. This is not very efficient and hurting my KPI numbers.

[#19]

@davisjr  Hey - appreciate the follow-up. AutoFill for our Bookings pages is only not working on Edge. I just retested Chrome, Firefox, and Safari, and the AutoFill prompt came up fine for all of them in the Name, Email, and Phone fields. Edge does not prompt at all in any field. This is tough for us because we deal with health-related info and would like our providers to be logged into their browsers under their business credentials in case we would ever need to enforce a log out of all sessions or a lock out or something.

We opened a couple of cases about this - first with the MS Bookings team who had me open a personal case with the Edge people and no success with either group. After 60 days the Bookings people suggested I close the case and keep checking in with them every 30-60 days. Here's the Edge team's conclusions, which I forwarded to the Bookings folks if it's helpful to you to look at too. You sound like you know what you're doing.

Thanks again for the follow-up. Hope you can figure it out.
~~~

Here is the recap of the issue today:

• It was explained that the Libraries and Frameworks used in the web application would need to be reviewed.
• Most especially the form validation libraries and frameworks. This is what enables autofill on a webpage.
• The following programming environments would also need to be checked as these are our supported platforms: 

• Win32 C/C++
• .NET Framework 4.5 or later
• .NET Core 3.1 or later
• .NET 5
• .NET 6
• WinUI 2.0
• WinUI 3.0

[#20]

@TransitionTeam 

We're seeing that the booking page skips the booking options altogether and takes customers straight to the booking times. If they *know* to look above the booking times to select a meeting time, they do, but those situations are fewer and farther between than is desirable, so we end up with many customers booking the incorrect meeting type.

My bookings page: Book time with Christine Shive