Is it possible to accept or decline a booking manually?

Copper Contributor

Hi, as you already know, once the customer books a date/time, we get an automatic email which is pre-confirmed/accepted by default. Is there any way to let my staff accept or reject a booking? I'm having walking clients, therefore my staff should actually verify the received booking before responding.


Any ideas are appreciated.


4 Replies
Yes, staff can go to their calendar and reject the booking from there.

When the staff member declines the event on their calendar, it only disappears from the own calendar and not on bookings. Is there a way for a staff member to decline and have it show up on the on the booking? @apl_28sep20 

Customers who decline their calendar appointment without using the "manage booking" feature are not updated in bookings either. Is there a setting for this we're missing?
Is there a solution for this?