Include Staff Member Assigned in Customer Email Confirmations?

Copper Contributor

When we first set this up about 8 months ago, the Staff Member's name who was assigned to the booking was included in the customer's calendar invite; however, that has since changed and it's not included now.   

 

It was never included in the original Confirmation Email, but that is what we really need.  It seems it is included in the customer's Reminder Email, but not the initial Confirmation email.  Our preference would be to include the Assigned Staff member in the customer's original Confirmation Email. Is there the ability to do that?

2 Replies

Really? Nobody? Somebody? Anybody?  Is this a dumb ask?  If we have multiple people available for the booking, is it unreasonable to ask that the Customer know who the appointment is booked with in advance?

Has anyone figured out a solution to this yet? We are just launching a booking process and find this to be a stumbling point. Users can reach out to an admin to see who is assigned, but it would be better to know who the assigned staff member is initially.