Include "Company Name" in "Customer Information" area of "New Booking"

New Contributor

I'm looking into using MS Bookings for our appointments.  We're an Occupational Medicine clinic focusing on providing services to businesses and industries.  Whenever someone books an appointment for a physical, drug screen, etc. with us, we need to know not only their info but also the company they work for so we know who to bill.


Bookings has everything we need for this, except when staff books an appointment with the "New Bookings" button when they enter the customer info it doesn't have the Company field.  This field does exist in the "Customers" area of Bookings, but not in the New Booking area.


Currently, the only way to get all the info we need is for the staffer taking the appointment to first add the client's employee to the "New Customer" area, then go back and book.  This could be simplified by adding the Company Name field to the New Booking area.  Is this possible?

Also, is it possible to import a list of customers into the Bookings database, and is there a way to directly access this database?  It looks like Bookings should be easy to customize and has lots of potential, but I'm dismayed that under "Settings" the only option is to choose a color or theme...


Thanks for the help or information.

1 Reply



I am an independent advisor responding to Microsoft Bookings questions.


1) Adding Customer Name field to as Service Form. At this time, you do not have this functionality.  You have to create a custom field. 


2) Yes, you can import contacts into Bookings via a CSV file. You can not import any custom fields.  You could merge custom field data in the Note field as a workaround. 


Default Customer Fields are:



  • First Name

  • Middle Name

  • Last Name

  • Title

  • Suffix

  • Nickname

  • Pronunciation first name
  • Pronunciation last name


  • E-mail Address

  • E-mail 2 Address

  • E-mail 3 Address


  • Chat


  • Home Phone

  • Business Phone

  • Business Phone 2

  • Organization Main
  • Mobile Phone

  • Home Fax
  • Business Fax
  • Callback Phone
  • Other Phone


  • Company

  • Pronunciation Company name
  • Department
  • Office Location
  • Other Address

Other Options - 1 entry per option

  • Web Page

  • Birthday

  • Anniversary


  • Notes - 1 multiple lines field


3) Suggestion: Microsoft is always evolving this app. Please add your requirement to Microsoft Feedback Hub.  


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