We have had a number of customers not turn up to meetings/calls they have booked with us, because they thought that when they booked (using MS bookings) it would automatically add it to their calendar (and of course it hasnt, so they forget about the appoinment)
The obvious solution is for the customer to receive an "add to calendar" button with their booking confirmation email - but I can't find out where/how to do this.
Does anybody know whether this is possible & how to do it?
Other than that, the only option is to explain (in the confirmation email) that customers need to add the appointment into their diaries manually .......which is hardly good customer service!!!
