Apr 26 2023 08:03 AM
Apr 26 2023 08:03 AM
I work for a global organisation and manage MS bookings appointments.
We have come across a bug where if one person cancels on a group booking, every single user on the booking gets an email saying their booking has been cancelled.
From the bookings website, we can see that everyone else's appointment is still in the system.
This obviously causes a lot of confusion for people and has happened numerous times in the last few months. Is there a fix for this?
If not, we will have to move away to another solution.
Apr 28 2023 12:18 AM
Apr 28 2023 01:28 AM
@Pratk hi, staff members don’t cancel appointments at our organisation and I’m the only admin user everyone else is just a viewer, and I haven’t cancelled any appointments.
what happens is that when a customer cancels their appointment, then every other person on the appointment gets an email saying that their booking has been cancelled - their appointment hasn’t been cancelled as it’s still in MS bookings calendar however they get an email saying it has been cancelled.
this causes great confusion and I am not the only one reporting this, it seems it’s been going on since 2021 according to some other posts on this forum
May 01 2023 09:19 PM
@cool-it-dude Bookings now honors the RSVP status of the attendees from their personal calendars. So if a staff member has declined a Bookings appointment, then also the event will get cancelled. It need not be a case of them cancelling the appointment explicitly.
Is it happening all the time? If yes, then it is likely that one of the staff members have auto-decline configured.
If it is intermittent can you please check if any of the staff members or declining the Bookings appointment from their Outlook calendar?
If none of these help, as mentioned in the previous reply, you can raise a support ticket with Microsoft so that we can help you quickly. You can refer to: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide
May 15 2023 02:52 PM
I am finding the same issue as others have mentioned regarding group cancellation emails if one person cancels or updates their participation in a meeting. We are using Bookings to schedule on-line exams and when a student (customer) cancels or updates (reschedules) their participation in an exam, other students (customers) are receiving an exam cancellation email, which is really confusing and frustrating. The black background screenshot is an example of what another customer received. The exam booking still remains in Bookings for the student (customer) who received the email. Sometimes the exam on my Teams calendar is cancelled as well (see the screenshot)- as the exam meeting administrator, I have not cancelled any exams to date. My only solution has been to email the group immediately to let them know that it's not cancelled, but I'm always reacting to the situation after the fact. Let's get this addressed please.
May 18 2023 09:04 AM
@marklab977 Struggling with this same issue. I'm experimenting with unchecking the box in the Service -> Notifications settings to "Send a meeting invite to the customer, in addition to the confirmation email". I'm hoping that Bookings is just sending calendar invite updates anytime the meeting changes (cancel, resched) and it goes to everyone instead of just to the business. I'll come back and post if this resolves the issue. If it works for you, let me know.
May 18 2023 09:06 AM
May 18 2023 09:07 AM
May 18 2023 11:01 AM
@cool-it-dudeCan you share what that fix was or who you talked with at MS?
Jul 21 2023 06:59 PM
I am an independent advisor answering Bookings questions. Several users are experiencing the same issue. Can you share how it was fixed.
Much appreciated in advance.
Jul 26 2023 12:37 PM
@Teresa_Cyrus Hello Teresa, our issues with Microsoft Bookings persisted from April until the first week of June when it seemed to stop, through no apparent action of ours or Microsoft (that I know of). The only evidence I have, that the problem disappeared, is that students stopped emailing to tell me that they had received a meeting (exam) cancellation email and, as a result, I didn't have to send out the near-daily email to tell people to ignore the exam cancellation email. Unfortunately I won't know if the problem truly has been alleviated until fall 2023 when we will use Microsoft Bookings for another exam program.
Sep 11 2023 09:16 AM
Hello! I'm having the same issue. How can i fix it