SOLVED

forwarding booking email to external ticketing software email

%3CLINGO-SUB%20id%3D%22lingo-sub-2309115%22%20slang%3D%22en-US%22%3Eforwarding%20booking%20email%20to%20external%20ticketing%20software%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2309115%22%20slang%3D%22en-US%22%3E%3CP%20data-unlink%3D%22true%22%3EHi%2C%20this%20seems%20like%20a%20simple%20request%2C%20I%20would%20like%20to%20have%20the%20email%20that%20is%20sent%20to%20the%20recipient%20of%20the%20booking%20forward%20to%20an%20external%20email%20address%20or%20contact%20in%20order%20to%20create%20a%20ticket.%20ie%20the%20booking%20email%20that%20sends%20the%20email%20is%20bob1%40bob.com%26nbsp%3B%26nbsp%3Bis%20sending%20to%20mary%40bob.com%2C%26nbsp%3B%26nbsp%3BI%20would%20like%20to%20set%20up%20an%20auto-forward%20rule%20to%20send%20to%20support%40myticketingsoftware.com%26nbsp%3B-%20however%2C%20allowing%20the%20antispam%20rule%20to%20allow%20forward%20to%20external%20works%20for%20the%20recipient%2C%20creating%20a%20transport%20rule%20to%20forward%20email%20containing%20these%20words%20to%20an%20external%20works%2C%20but%20neither%20works%20for%20Bookings.%20The%20email%20goes%20to%20mary%40bob.com%2C%20but%20not%20not%20to%20the%20ticket%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20have%20I%20done%20wrong%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2309115%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBookings%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EExternal%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eforward%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2309131%22%20slang%3D%22en-US%22%3ERe%3A%20forwarding%20booking%20email%20to%20external%20ticketing%20software%20email%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2309131%22%20slang%3D%22en-US%22%3Eresolved%2C%20identified%20message%20trace%2C%20found%20they%20were%20sending%2C%20checked%20logs%2C%20found%20in%20spam%20of%20ticketing%20software.%3C%2FLINGO-BODY%3E
New Contributor

Hi, this seems like a simple request, I would like to have the email that is sent to the recipient of the booking forward to an external email address or contact in order to create a ticket. ie the booking email that sends the email is bob1@bob.com  is sending to mary@bob.com,  I would like to set up an auto-forward rule to send to support@myticketingsoftware.com - however, allowing the antispam rule to allow forward to external works for the recipient, creating a transport rule to forward email containing these words to an external works, but neither works for Bookings. The email goes to mary@bob.com, but not not to the ticket 

 

What have I done wrong?

1 Reply
best response confirmed by WayneH_NZ1 (New Contributor)
Solution
resolved, identified message trace, found they were sending, checked logs, found in spam of ticketing software.