Feedback: Please Include Customer Identifying Info In Booking Email

Copper Contributor

The emails we get from the Bookings have no customer identifying info.

 

It has their name, assigned staff member, and the date & time etc., but that's it.

 

So we have to go in to Bookings just to get their email*, copy it, and manually paste it elsewhere (Freshdesk).

 

It's such a waste of time for something that should be included.

 

Please consider adding it as an option!

 

(*Sometimes we use their mobile if we can't find customer using their email.)

1 Reply
This used to be included in the calendar invite email. We recently noticed it is no longer included. I will be opening a ticket with Microsoft to inquire what changed.