Customer Details not showing in Outlook

Copper Contributor

Following situation: 


Someone is booking an appointment via Bookings. 
In Bookings, everything is fine. 

But when we see the appointment in Outlook, there are no customer details. In both, Outlook on the Web and Outlook as installed application. 
We have recreated the services, we offer several times, but it's not solving the issue. 

It's also affecting all our services, with and without Teams-Meeting. All only bookable by one customer. 

Has anyone any advice, how to solve this issue?

2 Replies
The same issue as described in [1] months ago, but for some reason, this forum is rather a "venting mechanism", which appears not to be monitored by people that want to get feedback on their service (disappointing).




Hi - We finally found a solution that worked for us. I'm adding it here in case any future perplexed people stumble on this thread (like I did) in their research.


1. For us, it turned out the issue was that the service was set up as a multi-attendee booking. If you create the service as a single-attendee (maximum of 1 attendee) instead, then the details of the booking DO show up in Outlook.


2. Curveball: Once you set up the service in Bookings as a multi-attendee service, you can't change the number back to anything less than 2 attendees. Solution: On the services tab, click on the copy icon and for this copy, you can change to 1 attendee. Then delete your multi-attendee service.


Unfortunately, this doesn't help with bookings that you really need multiple attendees for, but hopefully, it will help some people who stumble on this thread.


Cheers, Leanne