@AZTrainer1, were these bookings made from the customer booking page or directly from the Bookings calendar. A few things to note:
1. Restrictions are applied only from the customer page itself - admins and schedulers on the page are allowed to override this from the calendar inside Bookings.
2. Changing the max count on an existing appointment does not affect bookings already made.
3. The max can be configured both at the appointment level and service level. The appointment level value will take priority over the service level one.
