Jan 03 2024 03:53 PM
Users have always booked and received calendar invites with it automatically showing up on their calendars. Now they are not. Please help
Jan 04 2024 01:54 AM
Same here, users don't find this a help.
Jan 05 2024 01:04 AM
Did you check if any of the below options were disabled by any chance?
1. https://outlook.office.com/bookings/bookingpage -> under email notifications
2. https://outlook.office.com/bookings/services -> edit service -> notifications ->
If its configured correctly but still no calendar invites are sent, can you please DM me your Bookings page URL?
Jan 05 2024 01:18 AM - edited Jan 05 2024 01:21 AM
Thanks for replying. Both those options are ticked and we do receive a .ics file attached to an email, which is the meeting invite. Previously though it would put an appointment straight into our calendars without needing the ics file attachment. It is an internal booking system so not available for external access.
Same issue here: Bookings is not sending the meeting/ calendar invite- it is toggled on" - Microsoft Community Hub
Jan 05 2024 03:12 PM
Jan 07 2024 09:59 AM
@bhopkinsmside I am experiencing the same issue. All I get are .ics files in inbox, no meeting request being sent directly to calendars, so not seeing whether booking have been accepted and any subsequent changes to meeting times are not being updated automatically in customer calendars.
Jan 07 2024 07:21 PM
Jan 08 2024 12:46 AM
@Babu_Alagarsamy It has gone back to the old behaviour, invites are now showing in the calendar. Any idea what the issue is / was? Thanks, Ian
Jan 08 2024 04:12 AM - edited Jan 08 2024 04:19 AM
@Babu_Alagarsamy Still having issues, but I found out a bit more. Looks like things are behaving contrary to the default scheduling policy for some reason, see below, hope this helps...
- For a service inside the booking page where the toggle 'default scheduling policy' is turned on, and the meeting invite notification checkbox is checked inside the default scheduling policy window, the result is that the meeting invite notification checkbox when creating a booking is unchecked.
- For a service inside the booking page where the toggle 'default scheduling policy' is turned on, and the meeting invite notification checkbox is unchecked inside the default scheduling policy window, the result is that the meeting invite notification checkbox when creating a booking is checked.
- For a service inside the booking page where the toggle 'default scheduling policy' is turned off, the result is that the meeting invite checkbox when creating a booking is checked.
Jan 09 2024 10:16 AM
Jan 09 2024 05:03 PM