Oct 25 2021 09:23 AM
Oct 25 2021 09:23 AM
Please redirect me to the correct area to report this issue if needed.
This issue started recently. Bookings appointments can be viewed with Outlook Calendars. The "Customer Notes" sections usually shows in the appointments as "Internal Notes" in Outlook.
Lately these notes have been coming through has HTML encoded strings. Even if a customer enters no information. I believe something on the back end may have been updated incorrectly. See below.
Has anyone else experienced this issue? Are there any fixes available?
Apr 19 2022 03:43 AM
@JustinG Did you ever find a solution to this issue? I've got the same thing now and as best I can tell it is a corruption of the old bookings after starting to enter bookings using the new view. I really need to recover the lost notes.
Apr 19 2022 08:50 AM
Apr 19 2022 09:00 AM
@JustinG Thanks for letting me know. I have a support conversation ongoing with Microsoft on this at the moment. Our CSP has been able to replicate the issue on their demo tenant, so I am using this thread and that replication as evidence that this is a wider issue. I'm hoping to get this through to the product group for comment ASAP. Will reply here with my progress.
Apr 19 2022 09:12 AM
Apr 22 2022 06:23 AM
Apr 26 2022 06:23 AM
Nov 16 2023 09:33 AM
Nov 16 2023 09:53 AM
The issue seems to have been resolved for us. I just looked at a few appointments and don't see any with the issue currently. is the issue consistent for you or random (it was random for me)?
Nov 16 2023 02:00 PM
Nov 22 2023 07:58 PM - edited Nov 22 2023 08:00 PM
@HalcyonSF As of yesterday we started seeing HTML in our notes, clients getting booked to the same time slot (double booked) and no names in the outlook title. Something is going on. Keep us updated on the solution!
Nov 27 2023 08:29 AM
@Ganesh_Ravikumar The issue has been going on for more than a week now. It has been very frustrating that MS never says things about issues and how they resolve them. They deployed new codes and they screwed things up and they reverted them.
Nov 27 2023 09:43 AM
Nov 27 2023 10:13 AM
Nov 28 2023 12:52 PM
Nov 29 2023 09:48 AM