Oct 17 2019 11:39 AM
Oct 17 2019 11:39 AM
Is there a way to disable confirmation emails to the client? Aside from disabling meeting requests....
Oct 22 2019 08:15 AM
@julioalvarezYou mean the confirmation e-mail? You can disable this when creating a booking.
Oct 22 2019 09:16 AM
@stevenam Is there a way to disable it across the board? Our team is looking performing some tests but we want to avoid any/all confirmation emails.
Oct 22 2019 11:54 AM
Jun 12 2020 10:10 AM
I realize your question is almost a year old and you probably have a solution already, but I wanted to share that what I did to accomplish this was to stop collecting the client's email address on the self-service bookings page, that way the system doesn't know where to send the confirmation email, and thus doesn't send one. If you still need to collect email addresses, you can add a custom field to collect that information.
Oct 20 2020 03:26 AM
I am Dealing with the same issue
Can you explain what was the solution ?
Thanks in advance
Oct 20 2020 04:58 AM
@oliber1535 for each service you can customize the fields that appear on the Booking page. if you open the service, scroll down to Custom Fields and click the Modify button
A pane opens up where you can modify the collected fields. Here, just click on the Customer Email box to unselect it, and Bookings will no longer collect client email addresses, and will therefore no longer send email confirmations to clients (since it doesn't know where to send them).
If you still need to collect email addresses, add a custom field by clicking the +Add a question button at the top
Then add in an email address field. Make sure to click it so that it is enabled (and appearing in the Custom fields display order area)
Jan 27 2022 10:59 AM
Jan 27 2022 11:03 AM
I can respond to the 2nd question, the answer is yes. The Bookings calendar is another calendar in Exchange and can be accessed from Outlook. In my case I just opened it up like I would open a boardroom calendar.
Jan 27 2022 11:09 AM
Jan 27 2022 11:12 AM
Sadly no, I'm not sure about question 1. In our business case we did not want emails going out at all (because they aren't bilingual which is a legal requirement for us) so we removed the field that collects emails, effectively preventing Bookings from sending emails to clients because the app doesn't know what their email address is.
Jan 27 2022 11:16 AM
Sep 24 2022 03:44 AM
thank you for these answers! It appears Microsoft have just done an update so that all fields entered during booking are now showing on the confirmation email.
we use the bookings system for medical appointments and don’t want all the information submitted by the clinician included on the confirmation email (which it didn’t use to!). Is there a way to edit which fields are included in the confirmation email? We still need the client to receive one.
Sep 24 2022 10:36 PM
Great info. Thanks for sharing this workaround. I have already tested it and considering it for one of my service pages.
Fyi to the readers of this post, the client will get a "Success Booking" confirmation in the browser but it states a confirmation will arrive shortly. I've always used the Service Description area to include the next steps or instructions. This time around, I will add, "update your calendar with the appt details. A calendar confirmation will not be sent."
Example of a Service page title and description area
Sep 24 2022 10:58 PM
Here is how I handled your question #1.
I created a dedicated mailbox (email address removed for privacy reasons) for all Booking app confirmations and responses. This mailbox is separate from the Bookings calendar email address. Then I can reply either from my user's primary email address or the dedicated Bookings mailbox. If you have multiple staff members, you can share access with them.
Sep 26 2022 05:45 AM
@Victoria1900 we didn't use the confirmation emails in our environment so I don't have any experience with them, sorry.
Aug 02 2023 08:05 AM
Not sure if this will still help, but in the "EDIT SERVICE" section - when you create a service, select "NOTIFICATIONS" - in there, there is a place to deselect sending a notification to clients. "NOTIFY THE BUSINESS VIA EMAIL WHEN BOOKING IS CREATED OR CHANGED"
Deselect this while you are testing everything. Once you're ready to go live, re-select this.