Oct 17 2019 11:39 AM
Oct 17 2019 11:39 AM
Is there a way to disable confirmation emails to the client? Aside from disabling meeting requests....
Oct 22 2019 08:15 AM
@julioalvarezYou mean the confirmation e-mail? You can disable this when creating a booking.
Oct 22 2019 09:16 AM
@stevenam Is there a way to disable it across the board? Our team is looking performing some tests but we want to avoid any/all confirmation emails.
Oct 22 2019 11:54 AM
Jun 12 2020 10:10 AM
I realize your question is almost a year old and you probably have a solution already, but I wanted to share that what I did to accomplish this was to stop collecting the client's email address on the self-service bookings page, that way the system doesn't know where to send the confirmation email, and thus doesn't send one. If you still need to collect email addresses, you can add a custom field to collect that information.
Oct 20 2020 03:26 AM
I am Dealing with the same issue
Can you explain what was the solution ?
Thanks in advance
Oct 20 2020 04:58 AM
@oliber1535 for each service you can customize the fields that appear on the Booking page. if you open the service, scroll down to Custom Fields and click the Modify button
A pane opens up where you can modify the collected fields. Here, just click on the Customer Email box to unselect it, and Bookings will no longer collect client email addresses, and will therefore no longer send email confirmations to clients (since it doesn't know where to send them).
If you still need to collect email addresses, add a custom field by clicking the +Add a question button at the top
Then add in an email address field. Make sure to click it so that it is enabled (and appearing in the Custom fields display order area)
Jan 27 2022 10:59 AM
Jan 27 2022 11:03 AM
I can respond to the 2nd question, the answer is yes. The Bookings calendar is another calendar in Exchange and can be accessed from Outlook. In my case I just opened it up like I would open a boardroom calendar.
Jan 27 2022 11:09 AM
Jan 27 2022 11:12 AM
Sadly no, I'm not sure about question 1. In our business case we did not want emails going out at all (because they aren't bilingual which is a legal requirement for us) so we removed the field that collects emails, effectively preventing Bookings from sending emails to clients because the app doesn't know what their email address is.
Jan 27 2022 11:16 AM