Feb 21 2018 07:39 PM
Feb 21 2018 07:39 PM
We are testing out bookings and find it has potential. When I first tested it, I used my work email *(which is o365 account), but for demo testing, i have used by Yahoo and Gmail accounts and noticed I am not getting an email at either of them. I verified that both boxes and their spam folders are empty as well. I am getting the notification internally about the appointments but see nothing at either of those outside accounts?
Jan 07 2019 03:26 AM
Does anyone know why this would be occurring?
It has been happening for a while, but only ONE of today's clients received only ONE of their reminders!
I schedule 2 - one the day before, and one a few hours before.
I now have them copied to me as well, and of the 6 expected emails in the past 2 days only 1 was sent.
Is there a solution to this?
Feb 25 2020 07:11 AM
@Barry Chapman II Did this get resolved? I'm here in 2020 testing it out and seeing the same issue(s).
Feb 25 2020 02:43 PM
No, sadly it is very rare for my clients to receive the email notifications. They all receive the original one when booking, but almost none of them (except on a rare occasion) receive the reminders. I have TWO reminders set (a day before and 2 hours before) and have myself copied in to the them. I get many of them (but not all), but the clients unfortunately don't... :(
I hope it is fixed soon!!!
Mar 10 2020 05:18 AM
We found out how to fix our issue(s). When I looked at the 0365 exchange mail flow I saw that my messages were not being delivered. In just my particular case this is because we're using a third party mail security system that only allowed message from our domain. Not the 'onmicrosoft'.com flavor. Because our primary domain was still on the <company>.onmicrosoft.com our bookings accounts were onmicrosoft.com accounts. So I manually flipped one to test and it worked like a champ. So I set our default domain to our company and any new bookings accounts were working by default.
Hope that helps somebody.
Mar 10 2020 05:21 AM - edited Mar 10 2020 05:21 AM
@Derek Miller Thanks Derek. Digging into the issue, I believe i'm in a similar situation: it's been used the xxx.onmicrosoft.com instead our domain. Problem is that I do not have admin access... I'm starting to bother IT in order to have this fixed :D
Mar 10 2020 05:24 AM
Awesome. Yup. I manually changed it because that account only lives in O365.[we'e a hybrid] Just to test anyway... I used the drop-down menu in the default domain section for mail of that account within admin.microsoft.com - users. You'll wait about 30 minutes to an hour for AD Azure to replicate the changes.
Mar 10 2020 11:37 AM
@samac We see a lot of instances where the emails from Bookings end up in junk mail. Could that be happening with yours, too?
Mar 10 2020 07:23 PM
@Barry Chapman II Same thing happening at my organisation. Emails get sent when entering in a personal gmail account, but none being sent whatsoever to our domain gmails.