We have a user who is having difficulty with a group bookings calendar. When users make reservations where she is the "staff" member, it is not honoring her personal Outlook calendar's busy times. We have verified that beyond a shadow of a doubt that the "Events on Office calendar affect availability" setting is enabled for her. We have tried disabling/re-enabling the setting, and it's simply not honoring the setting. Her personal events are marked as "Busy" on her calendar, and Microsoft has already confirmed that "something is wrong" because it's not doing what it should be. Basically, there's no argument from Microsoft's end that something is wrong.
However, we've had this open ticket with Microsoft for nearly a month now, and as usual I'm/we're experiencing the usual "Tier 1 Support Runaround" awesomeness that I know and love from Microsoft support. The end user has been on several support calls now where they're doing the exact same troubleshooting each time (loading the page, generating a .HAR log) and it's going nowhere. An engineer was supposed to be on the last two calls that were scheduled and they had to cancel each one, and frankly I can't subject the end user to any more of this as she's extremely busy and it doesn't seem to be specific to her anyway. This is clearly a backend issue so I don't know what more they want from us or what they expect to see just looking at the interface / the same logs over and over.
So that's why I'm here. Has anyone experienced this issue with Bookings and what did you do to fix it, because Microsoft appears to be out of ideas?!
