Bookings Mobile app crashes on start-up on Intune-managed Android 10 devices

%3CLINGO-SUB%20id%3D%22lingo-sub-1473722%22%20slang%3D%22en-US%22%3EBookings%20Mobile%20app%20crashes%20on%20start-up%20on%20Intune-managed%20Android%2010%20devices%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1473722%22%20slang%3D%22en-US%22%3E%3CP%3EWe're%20trying%20to%20deploy%20Bookings%20in%20our%20company%20and%20found%20that%20the%20mobile%20app%20doesn't%20run%20on%20Intune-managed%20Android%2010%20devices.%20When%20a%20user%20tries%20to%20launch%20the%20app%20the%20first%20time%20after%20the%20installation%2C%20they%20see%20a%20%22Get%20Access%22%20screen%20with%20all%20listed%20items%20checking%20out%20in%20green%2C%20then%20the%20user%20is%20asked%20for%20authentication%20(fingerprint%20or%20PIN)%2C%20then%20the%20app%20shuts%20down.%20If%20they%20don't%20authenticate%20correctly%2C%20they'll%20get%20a%20turquoise%20%22At%20a%20glance%22%20screen%20with%20a%20SIGN%20IN%20prompt%20at%20the%20bottom.%20When%20they%20click%20that%20sign%20in%20link%2C%20the%20app%20also%20crashes.%20On%20all%20subsequent%20attempts%20to%20launch%20the%20app%2C%20it%20immediately%20crashes.%20Uninstall%20and%20reinstall%20does%20not%20fix%20the%20issue.%20The%20app%20is%20installed%20in%20the%20work%20profile%20and%20installed%20from%20the%20managed%20Google%20Play%20Store.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20our%20Android%209%20devices%20the%20app%20runs%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESupport%20hasn't%20been%20able%20to%20resolve%20this%20issue%20for%20us%20and%20seems%20to%20think%20the%20issue%20is%20with%20our%20devices%20or%20our%20MAM%20configuration.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20others%20with%20Intune-managed%20Android%2010%20devices%20successful%20in%20using%20the%20mobile%20app%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1473722%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EBookings%20Mobile%20App%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Contributor

We're trying to deploy Bookings in our company and found that the mobile app doesn't run on Intune-managed Android 10 devices. When a user tries to launch the app the first time after the installation, they see a "Get Access" screen with all listed items checking out in green, then the user is asked for authentication (fingerprint or PIN), then the app shuts down. If they don't authenticate correctly, they'll get a turquoise "At a glance" screen with a SIGN IN prompt at the bottom. When they click that sign in link, the app also crashes. On all subsequent attempts to launch the app, it immediately crashes. Uninstall and reinstall does not fix the issue. The app is installed in the work profile and installed from the managed Google Play Store.

 

On our Android 9 devices the app runs fine.

 

Support hasn't been able to resolve this issue for us and seems to think the issue is with our devices or our MAM configuration.

 

Are others with Intune-managed Android 10 devices successful in using the mobile app?

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