Bookings - Logo Not Displayed In E-Mail To External Customers

%3CLINGO-SUB%20id%3D%22lingo-sub-2635623%22%20slang%3D%22en-US%22%3EBookings%20-%20Logo%20Not%20Displayed%20In%20E-Mail%20To%20External%20Customers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2635623%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20folks%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20colleague%20has%20created%20a%20Bookings%20page%20for%20clients%20both%20internal%20and%20external%20to%20our%20organisation.%26nbsp%3B%20The%20logo%20they%20have%20chosen%20appears%20fine%20in%20the%20confirmation%20e-mail%20sent%20to%20an%20internal%20client.%26nbsp%3B%20(Outlook%20365%20on%20Windows%2010.)%26nbsp%3B%20However%2C%20when%20the%20confirmation%20e-mail%20is%20received%20by%20an%20external%20client%2C%20the%20logo%20is%20not%20displayed%20in%20the%20e-mail.%26nbsp%3B%20Instead%20it%20is%20replaced%20by%20the%20text%20%22%5BLogo%5D%22.%26nbsp%3B%20The%20logo%20as%20well%20as%20the%20'invite.ics'%20are%20sent%20as%20attachments.%26nbsp%3B%20(External%20devices%20tested%20so%20far%20include%3A%20Gmail%20app%20on%20Android%2C%20Gmail%20web%20page%20on%20Chrome%20(Windows%2010)%20%26amp%3B%20Outlook%20365%20on%20Windows%2010.)%26nbsp%3B%20I%20created%20a%20test%20site%20and%20found%20exactly%20the%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20this%20expected%20behaviour%3F%26nbsp%3B%20Is%20it%20a%20known%20issue%20with%20the%20e-mail%20formatting%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20found%20it%20surprisingly%20hard%20to%20find%20anything%20on%20this%20exact%20issue.%26nbsp%3B%20The%20closest%20I%20have%20found%20is%20this%20-%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-bookings%2Fbookings-email-confirmation-doesn-t-show-the-logo%2Fm-p%2F1570997%23M1653%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-bookings%2Fbookings-email-confirmation-doesn-t-show-the-logo%2Fm-p%2F1570997%23M1653%3C%2FA%3E%26nbsp%3B-%20which%20is%20about%20a%20year%20old%20now.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20does%20not%20seem%20to%20be%20the%20best%20user%20experience%20for%20external%20clients%2C%20which%20I%20imagine%20is%20probably%20the%20larger%20use%20case.%26nbsp%3B%20Hopefully%20someone%20can%20set%20me%20straight%20on%20that%26nbsp%3B%3CIMG%20class%3D%22lia-deferred-image%20lia-image-emoji%22%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Fhtml%2F%408341BD79091AF36AA2A09063B554B5CD%2Fimages%2Femoticons%2Fsmile_40x40.gif%22%20alt%3D%22%3Asmile%3A%22%20title%3D%22%3Asmile%3A%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%20for%20any%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2635623%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Occasional Visitor

Hi folks,

 

A colleague has created a Bookings page for clients both internal and external to our organisation.  The logo they have chosen appears fine in the confirmation e-mail sent to an internal client.  (Outlook 365 on Windows 10.)  However, when the confirmation e-mail is received by an external client, the logo is not displayed in the e-mail.  Instead it is replaced by the text "[Logo]".  The logo as well as the 'invite.ics' are sent as attachments.  (External devices tested so far include: Gmail app on Android, Gmail web page on Chrome (Windows 10) & Outlook 365 on Windows 10.)  I created a test site and found exactly the same issue.

 

Is this expected behaviour?  Is it a known issue with the e-mail formatting?

 

I have found it surprisingly hard to find anything on this exact issue.  The closest I have found is this - 

https://techcommunity.microsoft.com/t5/microsoft-bookings/bookings-email-confirmation-doesn-t-show-t... - which is about a year old now.

 

It does not seem to be the best user experience for external clients, which I imagine is probably the larger use case.  Hopefully someone can set me straight on that :smile:

 

Thanks in advance for any help.

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