Apr 13 2017 10:36 AM
Apr 13 2017 10:36 AM
I have begun to evaluate Bookings and it looks really promising. However, I have a question: when a customer receives a confirmation email, they can click on the "Manage my booking" square. Fine.
However, if they hit 'Reply' and try to mail back to the (calendar's) email address from which the confirmation mail originated (maybe not correct, but completely understandable user behaviour) they get a message to say that their email has bounced. Not a good user experience.
Within the Bookings configuration/settings, there is an option to "Send customer replies to" [insert email address here] but replies don't make it back to that address.
Am I doing something wrong? Any suggestions from the community please?
Nov 15 2017 10:09 PM
I work on the Microsoft Bookings team, and I'm sorry to hear you're having this issue. Could you please send me the details in a private message? I'm hoping to get your tenant domain, the ID of the Bookings calendar, and when you last had a report of this happening.
Nov 16 2017 03:00 AM
Reply address used by MS Bookings: firstname.lastname@example.org
This is a non eksisting e-mail address, that is used by Bookings both to confirm me and customers of the Booking. Hope this makes sense :)
The customer reply-address i have specified in company profile is email@example.com and not firstname.lastname@example.org as illustrated below.
This is happening every time i test Bookings.
Tenant: I'm not shure but maybe: https://chisaaps.sharepoint.com/
Nov 17 2017 12:04 PM
Thank you Henrik! I've sent this information back to the team to debug. Again, my apologies that you're having this issue.
Nov 21 2017 02:54 AM
I've noticed this too.
It seems the Bookings email address that sends to a customer CAN be used INTERNALLY, but can't be used for external customers. I can't find it in Office 365 admin center or Exchange Online but chances are, a customer will try and email and get the bounced email address with:
"Recipient address rejected:
Access denied [XXXXXXXXXXXXXX.eop-EUR01.prod.protection.outlook.com] (in
reply to RCPT TO command)"
I would have thought it was a shared mailbox / distribution list email address but can't see it anywhere in any admin center.
I welcome any input from MS on this.
Dec 11 2017 12:25 PM
Hi Ekaterina (and everyone),
I'm sorry for the delay. Our developer has submitted a fix for this issue, but it might not have reached your servers yet. Please let me know if you're still seeing this issue.
Dec 11 2017 12:28 PM
If everything is working correctly, then a customer of yours who is replying to the Bookings mail should have their reply automatically routed to the "Reply To" Email address that you specified in the settings of your bookings page. Our developer checked in a fix to ensure this is happening, but the deployment might not have reached you yet. At your convenience, could you please do a quick test and let me know if the same behavior is persisting?
Dec 12 2017 12:20 AM
Thanks for trying to get this fixed. However, I tested it this morning and it still gives me a delivery failure. So, not working yet.....
Dec 12 2017 12:28 AM
I've tested it and it (currently) works for me.
I've learned that Bookings creates an imaginary e-mail address that is used by the system.
Then the new fix, automatically is setting up forwarding from this imaginary e-mail address to the one specified in company settings in Bookings.
Exchange / Office365 administrators cannot see or change this e-mail address, by the way.
Documentation or manuals telling this is nowhere to be found :-), that's just the way the cookie crumbles......apparently
Dec 12 2017 12:48 AM
Dec 12 2017 06:11 PM
I'm sorry to hear that, John. I've notified the core team and they're aware of this. I'll let you know when the fix is fully rolled out.
Dec 12 2017 06:12 PM
I'm sorry to hear that, Ekaterina. I've notified the core team and they're aware of this. I'll let you know when the fix is fully rolled out.
Dec 12 2017 06:15 PM
Could you elaborate on what you mean when you say that administrators can't see or change the email address? The person who owns/manages the specific Bookings calendar should be able to see and change that address for themselves.
Dec 12 2017 11:05 PM
I mean outside of Bookings, where exchange administrators normally maintain the companys e-mail addresses. There the new e-mail address, created by Bookings, is not visible for the administrator.
Dec 13 2017 01:31 AM