Feb 22 2023 02:44 AM
Feb 22 2023 02:44 AM
As of this morning any appointments that should be available are not showing on my booking page. All the appointments on the hour are showing fine, all the appointments on the half hour are not showing and are therefore not bookable. The appointments on the half hour were showing fine up until today, and some clients have managed to book appointments on the half hour previously.
My appointment duration is set to 1hr and time increments are set to 1hr. Staff hours vary and are very specific, so some staff have availability entered as such: 9am-10am, 10am-11am, 11am-12pm. These appointments are showing fine and are bookable by clients.
Other staff have availability entered as 9:30am-10:30am, 10:30am-11:30am, 11:30am-12:30pm, etc. and none of these appointments are showing on the booking page.
I have tried changing the time increments to 30mins, but this does not work for us as it allows clients to book appointments on the half hours where we do not wish them to.
I have also tried (as another poster suggested worked for them) changing the appointment duration to 59mins instead of 1hr, but it did not solve the problem.
Any help would be greatly appreciated.
Feb 27 2023 07:43 PM
Feb 28 2023 12:53 AM
Feb 28 2023 02:24 AM
Feb 28 2023 05:16 AM
@tasleec I still haven't heard anything on my support case. I ended up having to change my appointment lengths to 30 minutes and set my time to be like 9:30a-10:00a, 10:30a-11:00a, 11:30a-12:00a, etc.
Fortunately in our case, the people scheduling the appointment just need to know when to arrive. They don't necessarily need to know when the appointment actually ends. So even though the appointment will take a full hour, having it show as 30 minutes isn't the end of the world.
Not thrilled with the workaround. Definitely not thrilled with Microsoft's response time. But at least I can book appointments again.
Feb 28 2023 04:14 PM
Feb 28 2023 05:08 PM
I'm having the same issue. We set our calendars up with custom times as the consultants want specific appointment slots and durations for different services, some start on the hour, some on 15 or 45 minute mark and some on the half hour. It was working perfectly fine last year, and up until last week, now all of a sudden only the appointments on the hour are showing up on the booking page!
Feb 28 2023 05:18 PM
Feb 28 2023 07:29 PM
Mar 01 2023 09:32 AM
@tasleec were you able to find documentation that half hour time increments is the intended behaviour? I can't imagine it is. That would make bookings unusable.
Mar 01 2023 03:56 PM
No, I haven't seen that explicitly written out. And when you choose times for your schedule, the dropdown menu includes times by 15 minute intervals (i.e., 8:00, 8:15, 8:30...), but in the new version even if I choose to make availability start at 8:15, it doesn't work. In the old version I could type in custom times, so I could start at 8:25 if I wanted it to, but not any more. Grr!
Mar 01 2023 04:00 PM
@lizkh Potential solution:
I found that when configuring a service inside of the bookings calendar Microsoft has decided to change the time increments of available bookings and the length of time that bookings actually are.
To configure a service to have a 1-hour duration you would do so here (duration is how long the appointment will last):
This is completely separate from scheduling policies. The time increments determine how often your service is available. In this case, my service is available every 30 minutes (10:00, 10:30, 11:00, 11:30, etc.). 15-minute increments would result in 10:00, 10:15, 10:30, 10:45 11:00, etc.
For instance, I found that setting meeting times at one-hour durations and setting the time increments at 30 minutes resulted in a bookings page that looked like this:
This shows that I am able to have one-hour bookings at 30-minute time increments. Please respond to my thread if you have any questions.
Mar 01 2023 05:09 PM
@net_run you're a genius!! I set my time increments to 15 minutes and now my appointments which start on the 15 minute mark are showing up! Thanks for sharing.
Mar 02 2023 01:55 AM
Mar 02 2023 04:05 AM
@lizkh I have had the exact same problem. It actually made my calendar look fully booked up until I realised. I am having to keep 9.00 instead of 8.30 (when the service starts) and inform clients of the change / bug. Not ideal!
Mar 02 2023 10:03 AM
Mar 02 2023 07:17 PM
@rober1ba THANK YOU!!
Keeping our half-hour time duration and custom schedule but changing time intervals under Scheduling Policy to 5 minutes fixed the issue for us! so grateful for you sharing this solution.
But yes, Microsoft, it used to work without having to do this before. Please fix!
Mar 03 2023 08:01 AM
@lizkh I am having the same issue except my appointments on the 5's are either not showing up or are showing as available 5 minutes later. We use our calendar for booking lessons in our library and our school blocks start at 8:45, 9:35, etc. When the 8:45 block shows up at 8:50, the next block does not appear because there are no longer 50 min available for the next block. It seems like this issue is relatively new (within the last few weeks) as our calendar has been set up and functioning well for the past few years with the same schedule. Perhaps there has been a new update to Bookings that has affected the calendar functionality? It would be great to hear something from Microsoft about what is being done to fix this issue.