Added Staff on Bookings cannot see back end admin page

%3CLINGO-SUB%20id%3D%22lingo-sub-904139%22%20slang%3D%22en-US%22%3EAdded%20Staff%20on%20Bookings%20cannot%20see%20back%20end%20admin%20page%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-904139%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20created%20a%20Bookings%20page%20and%20added%20a%20coworker%20as%20an%20Administrator%20for%20the%20page.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20received%20an%20email%20notifying%20them%20of%20being%20added%20as%20a%20Staff.%20When%20they%20try%20to%20access%20the%20back%20end%20page%20to%20change%20settings%2C%20they%20are%20taken%20to%20the%20Bookings%20product%20page%20(%3CA%20href%3D%22https%3A%2F%2Fproducts.office.com%2Fen-us%2Fbusiness%2Fscheduling-and-booking-app%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fproducts.office.com%2Fen-us%2Fbusiness%2Fscheduling-and-booking-app%3C%2FA%3E)%20despite%20being%20signed%20into%20their%20account%20and%20having%20a%20license%20assigned.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETried%20accessing%20incognito%20and%20with%20cookies%2Fcache%20cleared%20with%20the%20same%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-904139%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Ebookings%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1034815%22%20slang%3D%22en-US%22%3ERe%3A%20Added%20Staff%20on%20Bookings%20cannot%20see%20back%20end%20admin%20page%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1034815%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F423242%22%20target%3D%22_blank%22%3E%40afernandez%3C%2FA%3E%26nbsp%3Bhave%20you%20figured%20this%20out%3F%20I'm%20having%20the%20same%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1036617%22%20slang%3D%22en-US%22%3ERe%3A%20Added%20Staff%20on%20Bookings%20cannot%20see%20back%20end%20admin%20page%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1036617%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F469999%22%20target%3D%22_blank%22%3E%40Alipickens-opoku%3C%2FA%3E%26nbsp%3Byes%2C%20but%20unfortunately%2C%20not%20in%20any%20replicable%20way.%20a%20list%20of%20things%20we%20did%20repeatedly%20over%20the%20course%20of%20a%20few%20days%20in%20no%20particular%20order%3A%3C%2FP%3E%3CUL%3E%3CLI%3Eremove%20user%20from%20Staff%2C%20add%20user%20back%3C%2FLI%3E%3CLI%3Ehave%20user%20log%20in%2Fout%20of%20Microsoft%20account%3C%2FLI%3E%3CLI%3Eclear%26nbsp%3B%3CSPAN%3Ecookies%2Fcache%3C%2FSPAN%3E%3C%2FLI%3E%3C%2FUL%3E%3CP%3E%3CSPAN%3Egood%20luck!%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I've created a Bookings page and added a coworker as an Administrator for the page.

 

They received an email notifying them of being added as a Staff. When they try to access the back end page to change settings, they are taken to the Bookings product page (https://products.office.com/en-us/business/scheduling-and-booking-app) despite being signed into their account and having a license assigned.

 

Tried accessing incognito and with cookies/cache cleared with the same issue.

2 Replies

@afernandez have you figured this out? I'm having the same issue.

@Alipickens-opoku yes, but unfortunately, not in any replicable way. a list of things we did repeatedly over the course of a few days in no particular order:

  • remove user from Staff, add user back
  • have user log in/out of Microsoft account
  • clear cookies/cache

good luck!