Able to book but with "This person isn't available on this date. [..]" message

Occasional Visitor

Hi All,


I was able to select a date and book a schedule, but the message- "This person isn't available on this date. Please choose another date or person." appears most of the time.

Screen Shot 2022-06-24 at 8.18.18 PM.png

This has caused some confusion to my users and I hope to resolve it. I have tried adjusting the timezone/ business hours but the message still appears. 


Appreciate any guidance. 


Thank you

1 Reply

Hi @HappyFace,

The minimum and maximum lead time settings may be causing the unavailable messages.


  • Go to Bookings Page, Default Scheduling Policy 
  • First, check the Minimum and Maximum lead time settings. You will get the error message when the times are outside the parameters. 
  • You can also check the General availability. 
  • Teresa_Cyrus_0-1656307185504.png


  • If Set different availability is used, then ensure the start and end dates are correct. See below. 



  • Still, if the message continues, look at the user's calendar. You can ensure the user has not blocked off Outlook calendar times with a Busy status.