Hi All,
I was able to select a date and book a schedule, but the message- "This person isn't available on this date. Please choose another date or person." appears most of the time.
This has caused some confusion to my users and I hope to resolve it. I have tried adjusting the timezone/ business hours but the message still appears.
Appreciate any guidance.
Thank you
Hi @HappyFace,
The minimum and maximum lead time settings may be causing the unavailable messages.
- Go to Bookings Page, Default Scheduling Policy
- First, check the Minimum and Maximum lead time settings. You will get the error message when the times are outside the parameters.
- You can also check the General availability.
- If Set different availability is used, then ensure the start and end dates are correct. See below.
- Still, if the message continues, look at the user's calendar. You can ensure the user has not blocked off Outlook calendar times with a Busy status.