12-30-2020 11:28 AM
01-04-2021 01:29 PM
01-05-2021 11:07 AM
01-06-2021 11:16 AM - edited 01-06-2021 02:09 PM
@Alyxe, this was the Microsoft Rewards Support Agent's response from Microsoft Support after my including screenshots.
Hope you are doing fine today! Welcome to Microsoft Rewards support, this is a Microsoft Rewards Support Agent again from Microsoft Rewards support assisting you with Service Request xxxxxxxxxx.
Thank you very much for responding back and providing needed details, please know that we truly appreciate it. I understand that you are wondering why there is a statement stating you have earned 1 point and there is also a green check mark with 10 points, allow me to provide you details.
I personally reviewed the screenshot you have provided and I can confirm that this is also what is showing on our end. Thanks for bringing this to our attention. This must have been a typographical error and I will be sure to pass this to our Product team.
However, I would like to make things clear that you have actually earned 10 points for this activity and not 1 point.
I hope this information helps and if you have any other questions don’t hesitate to email us back.
Once again, thank you for reaching Microsoft Rewards support. Keep safe and have a great day ahead!
Microsoft Rewards Support Agent
Microsoft Rewards support"
P.S. I typed "Service Number xxxxxxxxx" instead of my service number because I feel it is sensitive info.
01-06-2021 11:54 AM