Working offline

[PaulAus1957]

According to Microsoft, if I store a file (Word or Excel) on my iPad, I can open, edit and save that document locally when offline. However when I try to do this, I get a message across the top of the document asking me to sign in if I want to edit. So working offline is impossible despite assurances to the contrary.

[#2]

Hi @PaulAus1957,
Even for being able to edit and save locally you will have to sign in first, and it is a one-time process. Once you are signed in in the Microsoft word or excel app on your iPad then you can edit and save locally anytime offline.

Signing in is just a part of initial setting up.

[#3]

Have tried that, signed in first. But when I try to open the same document, offline, it still says I have to sign in. Something is not right.

[#4]

Hi @PaulAus1957,
Are you opening the file on web or on the Microsoft word application?

[#5]

Open in the Word app.

[#6]

Hi @PaulAus1957,
When you open the Word app offline does it stay signed in or it gets signed out?

[#7]

Signed out. To test using it offline, I turn off the wifi. Then open the Word document in the app.

[#8]

Oddly enough, my wife also has an iPad but she has no problems opening editing and saving documents when offline. She shares my 365 subscription.

[#9 · Accepted solution]

Then, I guess I can't be of much help. For least, try if any of these might help:
a) Clear cache of the word app.
b) Reset the app
c) Reinstall the app

As the issue is happening with both Word and Excel, I think this might be a bug.

[#10]

Deleting and reinstalling the two apps has fixed the problem, thank you.