May 01 2019 09:35 PM
May 01 2019 09:35 PM
Recently i have one of our user's machine reverted itself from Windows 10 Enterprise to Pro
I have checked the requirements needed in order for Windows 10 Pro machine getting upgraded to Enterprise via M365 E3 license. I can verify that the machine is
The current "error" i am getting is Windows 10 Pro activated with a digital license, Windows 10 Enterprise subscription is not valid.
Not sure what else i need to check or do. Please help? Kind Regards
May 08 2019 05:52 PM
May 08 2019 06:08 PM
Thanks for your response Steve. Both the user and device are still active. Everything was fine until about a week ago where the laptop miraculously just downgraded itself from Enterprise to Pro
Do you think removing the laptop from the domain, sync to AAD, re-joining the laptop to the domain and then re-syncing will help? Sounds weird but i am out of ideas
May 08 2019 06:12 PM
May 08 2019 07:27 PM
Hi Steve, the device on is shown as AADJoined on dsregcmd /status and shown as Hybrid joined on AAD
May 09 2019 07:51 AM
@Tommy0824we are planning to move our customers to this licensing so be interested to know what's happening here. Has the user UPN changed? If the user can run dsregcmd /status then you can see if 'IsUserAzureAD' is yes.
Apr 27 2021 02:20 PM
@Tommy0824 Any updates on this? were having the same issue and MS Support doesn't seem to pinpoint the problem.
Jul 28 2021 02:47 PM
sorry for the very late response! no unfortunately no straight forward way to fix this
the "fix" for me was either
1. remove the machine from the domain and re-join, and then wait for AAD sync
2. re-imaging the machine and then go through the whole AAD sync process. pretty much like option 1 but more drastic
this issue does not happen often but when it does, its a nightmare to deal with especially for users who are working externally and rely on direct access to access corporate resources
Nov 15 2021 07:09 AM - edited Nov 22 2021 02:58 AM
@Tommy0824 we have the same issue.
Did you ever found a non intrusive fix for this?
The only solution we could find, is removing multiple devices (lesser than 5) from the user.
Nov 23 2021 12:31 PM
@ReneMP unfortunately no. the work around i have was to get a VPN installed so that these affected users can access the shared drives as DA wont work without Win 10 being Ent
Funnily enough, i had about 3 users got affected by this recently and after some time (3 weeks maybe?) it reverted back from Pro to Ent. This all done on the backend and not understanding why is frustrating
Dec 16 2021 03:41 AM
Dec 16 2021 07:31 AM
@Tommy0824Today we've found a potential fix for the problem, please try the below and let me know how it goes:
Login as the Microsoft E3 or E5 licensed user.
Open Settings > System> Shared Experiences and click Fix on the account issue.
Log out and back in, see if it has upgraded.
Jan 18 2022 01:29 PM