Visio pro 2019 crashes when press Create Button

New Contributor

Installed a new copy of the MS Visio pro 2019. When launched it open up but after selecting template when click on Create button it crashes and shuts down.


Even tried in safe mode same issue. uninstalled and reinstalled. The issue stays there.


Event view shows error


Faulting application name: VISIO.EXE, version: 16.0.12730.20250, time stamp: 0x5eab0c20

Faulting module name: mso20win32client.dll, version:, time stamp: 0x5e95b8f0

Exception code: 0x0115405e

Fault offset: 0x001a1a11

Faulting process id: 0x7f4

Faulting application start time: 0x01d62709c750d640

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\VISIO.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso20win32client.dll

Report Id: 4580456b-29ea-405f-9aa5-1bfff91e4253

Faulting package full name: 

Faulting package-relative application ID: 


Can some one help

3 Replies

Can some one Help to resolve the issue


Which template did you select?

I tried to open new page, a simple template every time the Visio was unresponsive and shuts down. @PaulHerber